Chartered Tax Advisers
Old Bishops' College

T: 01992 642024


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      Privacy and Cookies Policy

Abbey is committed to protecting the privacy of its users. The following outlines our privacy, cookie and data protection policy. Third-party partners of Abbey and other websites you may access via the Abbey website may have different policies and are not subject to this policy. We recommend that you read the privacy and cookie statement of each such website to find out how they protect your personal information.

Collection and Use of User Details

As a user we may collect personal details about you to enable us to serve you. Personal information such as your name, address, email address and job title may also be collected via Abbey’s registration forms. We do not sell, share, or transfer this information, except in certain circumstances where we may use trusted partners to carry out work beyond our remit.  We may use your information to improve our marketing to you, for administration and to provide legal services. If necessary, we may pass your information between our offices. Our offices are listed on our website and this is updated as appropriate. However, at all times Abbey will control and be responsible for the use of your information.

Cookies and Cookies Law

Please note: Cookies laws changed with effect from 26th May 2011.

On 26th May 2011, new laws came into force in the UK that affects most web sites. If cookies are used in a site, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) provide that certain information must be given to that site's visitors and the user must give his or her consent to the placing of the cookies.

The UK Regulations implemented into UK law the provisions of the amended E-Privacy Directive of 2009. The Directive required that the new laws be implemented into the laws of all EU Member States by 26th May 2011.

What is a cookie?
A cookie is a small text file which may be placed on a user's hard drive during a visit to any website. The file can be used to enhance the users experience of the website allowing them to navigate and load the website pages more quickly.

Abbey only uses cookies from Google Analytics (shown below), these cookies do not collect personal data, but still require your consent.  This information helps us to make the website easier to navigate and use, and helps us provide our information in the best possible way.  If you wish to continue to use this website please tick this box to show your agreement for these cookies to be placed on your computer  .  

The cookies used by Google Analytics are as follows:
This cookie is typically written to the browser upon the first visit to our website. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our website and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

This cookie is used to establish and continue a user session with our website. When a user views a page on our website, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our website, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our website for longer than 30 minutes.

This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

This cookie stores the type of referral used by the visitor to reach our website, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our website. The cookie is updated with each page view to our site.
You can delete cookies from your computer at any time.  Please see our cookies help page for detailed information on what cookies are and why we use them.  Detailed information is also available on the cookies help page on how to disable or remove these cookies from your computer.


Abbey has appropriate measures in place to ensure that users’ personal details are not misused, accidentally destroyed, lost or altered within the Abbey server environment. Occasions will arise when customer information is passed outside Abbey to other organisations but they will only act upon instruction from Abbey in order to perform the services required.

Transfer of Personal Data Overseas

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing Abbey and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Changes to This Policy

Due to changes in legislation and best practice or enhancements to functionality and content on Abbey we may make changes to our privacy policy and will reflect those changes in this policy, so you should check here from time to time.

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